Sycal (Pty) Ltd – Returns and Refunds Policy

1. Overview and Eligibility

Our return policy remains effective for a period of 30 days from the date of purchase. Regrettably, if 30 days have elapsed since your transaction, we are unable to offer a refund or an exchange. To qualify for a return, the merchandise must be entirely unused, in the exact condition in which it was received, and enclosed within its original packaging with all relevant tags intact.

Certain categories of goods are strictly exempt from being returned. Perishable items, such as food, cannot be accepted for return, nor can we accept gift cards or products classified as hazardous materials, flammable liquids, or gases. Additionally, our refund policy applies exclusively to regular-priced merchandise; items purchased on sale or as part of a promotional campaign are non-refundable.

2. Returns Process

To commence the returns process, please submit a formal return request by emailing info@sycal.co.za and include your original order details. Once your return has been authorised, Sycal (Pty) Ltd will arrange for the parcel to be collected.

Please note the item should be securely packaged in its original box or wrapped with adequate protective packaging, such as bubble wrap, to prevent damage during transit. Kindly ensure the parcel is ready for collection by the courier on the agreed collection date. We strongly advise utilising a trackable courier service or securing comprehensive shipping insurance, as Sycal (Pty) Ltd cannot guarantee the safe receipt of returned packages.

3. Inspection and Refunds

Upon receipt and inspection of your returned item, Sycal (Pty) Ltd will issue an email notification confirming delivery. You will subsequently be notified regarding the formal approval or rejection of your refund based on the condition of the merchandise.

If approved, the refund will be processed immediately, and a credit will automatically be applied to your original method of payment within [e.g., 5 to 7] business days.

In the event of a delayed or missing refund, we kindly request that you first review your banking profile or payment gateway statement. Following this, please contact your credit card provider or payment processor, as processing delays are common before a refund is officially posted. Should you complete these steps and still find that the refund has not been reflected, please contact our administrative team at info@sycal.co.za.

4. Exchanges and Gift Policy

We strictly replace items only if they are defective, damaged, or incorrectly supplied by our team. Should you require an exchange for the identical item, please communicate with us at info@sycal.co.za to arrange the logistics.

Regarding gift items, if the merchandise was marked as a gift at the time of purchase and shipped directly to you, a digital gift certificate equivalent to the value of the return will be issued to you upon our receipt of the item. Conversely, if the item was not designated as a gift at purchase, or if the gift giver had the order delivered to themselves, the refund will be issued directly to the original purchaser.

5. Shipping and Logistics

The customer assumes full responsibility for payment of all shipping costs associated with returning an item. Shipping charges are inherently non-refundable. If a refund is granted, the direct cost of any return shipping facilitated by Sycal (Pty) Ltd will be deducted from the final refund amount.

Please note that transit times for exchanged products may vary depending on your geographical location. For return shipments valued in excess of R1,000.00, we strongly advise utilising a trackable courier service or securing comprehensive shipping insurance, as Sycal (Pty) Ltd cannot guarantee the safe receipt of returned packages.