Sycal (Pty) Ltd – Terms and Conditions

Overview

This website is operated by Sycal (Pty) Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Sycal (Pty) Ltd. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. By visiting our site or purchasing something from us, you engage in our Service and agree to be bound by these Terms of Service. These terms apply to all users of the site without limitation. Please read them carefully before accessing or using our platform.

Section 1 – Online Store and General Conditions

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your province or state of residence. You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction, including but not limited to intellectual property laws. You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of these terms will result in an immediate termination of your services.

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content, excluding credit card information, may be transferred unencrypted over various networks and change to conform to technical requirements. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

Section 2 – Accuracy of Information, Service Modifications, and Pricing

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, or more timely sources. Any reliance on the material on this site is at your own risk.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service, or any part or content thereof, without notice. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 3 – Products, Services, and Account Accuracy

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products; however, we cannot guarantee that your monitor’s display of any colour will be accurate.

We reserve the right to limit the sales of our products or services to any person, geographic region, or jurisdiction on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. You agree to provide current, complete, and accurate purchase and account information for all transactions made at our store, and to promptly update your details, including your email address and payment card parameters, so that we can complete your transactions smoothly.

Section 4 – Third-Party Integration and User Submissions

We may provide you with access to third-party tools or links over which we neither monitor nor have any control or input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools or external links.

If you send specific creative submissions, suggestions, proposals, plans, or other materials, whether online, by email, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, and distribute them. We are under no obligation to maintain any comments in confidence, pay compensation, or respond. We reserve the right to remove any user content that we determine to be unlawful, offensive, or defamatory. Your submissions must not violate any right of any third party or contain malicious code.

Section 5 – Errors, Inaccuracies, and Prohibited Uses

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, and availability. We reserve the right to correct any errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

In addition to other prohibitions, you are prohibited from using the site or its content for any unlawful purpose, to infringe upon our intellectual property rights, to harass or discriminate, to submit false information, to upload viruses, to collect the personal information of others, or to interfere with the security features of the Service. We reserve the right to terminate your use of the Service for violating any of these prohibited uses.

Section 6 – Fulfillment Logistics and Payment Acquiring

Once your order ships, you will receive a confirmation email containing the specific order details and a tracking number. Delivery is charged at a flat rate of R160.00 nationwide. All orders are dispatched via our designated couriers and typically arrive within 2 to 5 working days, provided that the product is fully in stock. You will be required to sign for delivery, and we recommend providing a daytime address where someone is available to sign between 9am and 5pm. If the recipient is unavailable, the parcel may be left with an authorised representative at the property. We do not deliver to P.O. Boxes.

While every reasonable effort is made to ensure safe and timely delivery, SYCAL (Pty) Ltd accepts no liability for third-party courier delays, loss, or damage in transit once goods have left our premises.

Payment options accepted on our platform include Visa and MasterCard. Card transactions will be securely acquired for Sycal (Pty) Ltd via Payfast, who are the approved payment gateway for South African acquiring banks. Our payment partners utilise strict encryption protocols, and no sensitive card details are stored directly on the Sycal website. Customer registration profiles will be stored by Sycal (Pty) Ltd separately from the secure payment environment. The merchant outlet country is South Africa, and the primary transaction currency is South African Rand (ZAR).

Section 7 – Warranties, Indemnification, and Governing Law

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products delivered to you are provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied.

In no case shall Sycal (Pty) Ltd, our directors, officers, employees, or affiliates be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind arising from your use of the service or any products procured. You agree to indemnify, defend, and hold harmless Sycal (Pty) Ltd from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service.

In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law. These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of South Africa.

Section 8 – Corporate and Contact Information

This website is operated by Sycal (Pty) Ltd, a private company incorporated in the Republic of South Africa with registration number 2026/374106/07.

Any formal inquiries or questions regarding these Terms of Service should be directed to our administrative team at info@sycal.co.za.